Payment Policy

Thank you for choosing Conny’s Dress! We are committed to providing you with a safe, convenient and secure payment experience.

Accepted Payment Methods

We accept the following major payment methods for your order:
  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa
All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information. Your card details will never be stored on our servers.

Payment Terms

Order Confirmation

Your order will be processed once payment is successfully received and verified. If payment fails or is declined, we reserve the right to cancel your order automatically.

Currency & Charges

All prices on our website are listed in USD. If you pay with a card issued in another currency, your bank may apply foreign transaction fees or currency conversion charges, which are the responsibility of the customer.

Payment Security

We use industry-standard encryption technology to ensure your payment details are protected at all times. If we detect any unusual activity, we may contact you to verify your order for security purposes.

Payment Disputes

If you believe a charge has been made in error, please contact our customer service team at info@connysdress.com immediately. Unauthorized transactions will be investigated promptly.

Refund Policy & Processing Time

Refund Eligibility

Refunds are available for eligible returns in accordance with our Return Policy. Items must be unused, in original condition, with all tags and packaging intact.

Refund Initiation

Once we receive and inspect your returned item(s), we will send you an email to confirm receipt. If your return is approved, we will initiate a refund to your original payment method.

Refund Processing Timeline

Our team typically processes approved refunds within 3–5 business days of receiving your return.

The funds will be credited back to your card, and the exact time it takes to reflect in your account depends on your payment provider’s processing speed, usually 5–10 business days after we issue the refund.

Failed Refunds

If you do not see the refund in your account after 15 business days, please contact your bank or card issuer directly, then reach out to us at info@connysdress.com for further assistance.

 

Store Name: Conny’s Dress

Address: 1115 B Santee St, Los Angeles, CA 90015, United States

Email: info@connysdress.com

Phone: +12135365997

Business Hours(Pacific Standard Time, PST)

Mon - Fri: 9:00 AM to 5:00 PM

Sat - Sun: Closed

All messages will be answered within 24-48 business hours. Thank you for your support and trust in Conny’s Dress!